Schemer ("we", "us", or "our") operates the Schemer Application available at useschemer.dev. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our services.
We are committed to protecting your privacy and complying with applicable privacy laws, including the Australian Privacy Act 1988 and the 13 Australian Privacy Principles (APPs), as well as the General Data Protection Regulation (GDPR) for users in the European Union and United Kingdom.
Your Privacy Matters
We only collect the information we need to provide our services. We never sell your personal data to third parties.
1. Information We Collect
Personal Information You Provide
When you use our services, you may provide us with:
- Account Information: Name, email address, and password when you create an account
- Contact Information: Name, email address, and any other information you provide when joining our waitlist or contacting us
- Payment Information: Billing address, payment card details (processed securely by our payment provider)
- Profile Information: Job title, company name, and preferences you choose to share
- Communications: Messages, feedback, and support requests you send us
Information We Collect Automatically
When you use our services, we automatically collect:
- Device Information: Device type, operating system, browser type and version
- Usage Information: Pages visited, features used, actions taken, and time spent on our platform
- Log Data: IP address, access times, referring URLs, and error logs
- Location Information: General location based on IP address (country/region level)
Information from Third Parties
We may receive information about you from:
- Payment processors (transaction confirmation)
- Analytics providers (aggregated usage data)
- Marketing partners (if you opted in to their communications)
2. How We Collect Information
We collect information through:
- Forms: Waitlist signup, account registration, contact forms, and checkout
- Cookies and Similar Technologies: Small files stored on your device to remember preferences and track usage
- Analytics Tools: Third-party services that help us understand how users interact with our platform
- Direct Communications: Emails, support tickets, and feedback you send us
- API and Application Usage: Data generated when you use our electronics design tools
3. Legal Basis for Processing (GDPR)
For users in the European Economic Area (EEA) and United Kingdom, we process your personal data based on the following legal grounds:
Contract Performance
Processing necessary to provide our services, manage your account, process payments, and deliver the features you've requested.
Legitimate Interests
Processing for our legitimate business interests, including improving our services, fraud prevention, security, and marketing (where you haven't opted out). We balance these interests against your rights and freedoms.
Consent
Processing based on your explicit consent, such as for marketing communications and non-essential cookies. You can withdraw consent at any time.
Legal Obligation
Processing necessary to comply with our legal obligations, such as tax requirements, fraud prevention, and responding to lawful requests from authorities.
4. How We Use Your Information
We use your information to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send you technical notices, updates, security alerts, and support messages
- Respond to your comments, questions, and customer service requests
- Send promotional communications (with your consent where required)
- Monitor and analyse trends, usage, and activities
- Detect, investigate, and prevent fraudulent transactions and other illegal activities
- Personalise and improve your experience
- Comply with legal obligations
5. Third-Party Services
We share your information with the following categories of service providers:
Payment Processing
We use Stripe to process payments. When you make a purchase, your payment information is sent directly to Stripe and is subject to their Privacy Policy. We do not store your full credit card details on our servers.
Analytics
We use Google Analytics to understand how visitors use our website. This service may collect information such as your IP address, browser type, and pages visited. You can opt out using the Google Analytics Opt-out Browser Add-on.
Email Communications
We use email marketing services to send newsletters and promotional content to users who have opted in. You can unsubscribe at any time using the link in any marketing email.
Hosting and Infrastructure
Our services are hosted on secure cloud infrastructure providers who process data on our behalf under strict contractual obligations.
Data Processing Agreements
We have data processing agreements in place with all third-party service providers that handle personal data, ensuring they meet our privacy and security standards.
6. International Data Transfers
Schemer is based in Australia and serves customers worldwide. Your personal information may be transferred to and processed in countries other than your country of residence, including Australia, the United States, and other countries where our service providers operate.
For EU/UK Users
When we transfer your personal data outside the EEA or UK, we ensure appropriate safeguards are in place, including:
- Transfers to countries with an adequacy decision from the European Commission or UK government
- Standard Contractual Clauses (SCCs) approved by the European Commission
- Binding Corporate Rules where applicable
- Your explicit consent for specific transfers
For Australian Users
In accordance with Australian Privacy Principle 8, before disclosing personal information to overseas recipients, we take reasonable steps to ensure they do not breach the APPs in relation to that information. Where this is not possible, we will seek your consent or rely on other permitted exceptions.
7. Data Storage and Security
We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it, including:
- Encryption of data in transit using TLS/SSL
- Encryption of sensitive data at rest
- Regular security assessments and penetration testing
- Access controls and authentication requirements for staff
- Secure backup and disaster recovery procedures
- Employee training on data protection and security
Security Incident Response
In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and relevant supervisory authorities as required by applicable law.
8. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.
- Account Data: Retained while your account is active and for up to 2 years after account closure
- Transaction Records: Retained for 7 years for tax and accounting purposes
- Marketing Preferences: Retained until you unsubscribe or withdraw consent
- Analytics Data: Aggregated and anonymised data may be retained indefinitely
- Support Communications: Retained for up to 3 years after resolution
- Waitlist Information: Retained until you request removal or the waitlist is no longer active
When retention periods expire, we securely delete or anonymise your personal information.
10. Your Rights
Rights Under Australian Privacy Law (APPs)
Under the Australian Privacy Principles, you have the right to:
- Access: Request access to personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Complaint: Lodge a complaint about how we handle your personal information
- Anonymity: Where practical, interact with us without identifying yourself
Rights Under GDPR (EU/UK Users)
If you are in the European Economic Area or United Kingdom, you also have the right to:
- Erasure: Request deletion of your personal data ("right to be forgotten")
- Restriction: Request restriction of processing of your personal data
- Data Portability: Receive your personal data in a structured, commonly used format
- Object: Object to processing based on legitimate interests or for direct marketing
- Withdraw Consent: Withdraw consent at any time where processing is based on consent
- Automated Decision-Making: Not be subject to solely automated decisions that significantly affect you
Exercising Your Rights
To exercise any of these rights, please contact us using the details in the Contact section below. We will respond to your request within 30 days (or sooner if required by law). We may need to verify your identity before processing your request.
11. Children's Privacy
Our services are not intended for individuals under the age of 16 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:
- Posting the updated policy on our website with a new "Last Updated" date
- Sending you an email notification (for significant changes)
- Displaying a prominent notice on our platform
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Complaints
If you are not satisfied with our response to your privacy concern, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
Office of the Australian Information Commissioner
Website: www.oaic.gov.au
Phone: 1300 363 992
Post: GPO Box 5218, Sydney NSW 2001, Australia